Emma mattresses are designed to provide the best comfort and firmness, but Emma also offers a 100-night risk-free sleep trial, which means every sleeper can try out their mattress for up to 100 nights and return it for a full refund if they're not completely satisfied.
If your new mattress doesn't suit you, you can visit the Emma Return Portal and enter your order information. Then, a shipping label will be emailed to you, and a courier will come to pick up your mattress. Returning your Emma mattress only requires a few steps:
You must return your mattress before the end of the 100-night trial. The mattress must remain in good condition, and you do not need to keep the original box or packaging. Moreover, the 10-year warranty on the mattresses means that if your mattress develops a manufacturing defect within 10 years of purchase, Emma will replace it for free. If you have any questions about the return process, you can contact Emma's customer service.
As well as the quick delivery, Emma mattresses also have a warranty that covers manufacturing defects. That is why the mattress should be used in accordance with Emma's care instructions. Don't forget that you must provide proof of purchase for customer support. If you think your Emma mattress has a manufacturing defect, you can contact Emma customer service to start a warranty claim.
Emma also offers a few other benefits, like free shipping returns and easy financing options, but also a variety of mattress sizes, firmness options and prices. They are supposed to help you find a mattress that fits with your sleeping position, in order to prevent you from waking up with any pain.
Overall, Emma is a great company with a commitment to customer satisfaction. If you're not happy with your Emma mattress, there are numerous options to help you get a better night's sleep in your bed because sleepers are a priority. Once your mattress has been returned, Emma will issue you a full refund, which will be processed within 5-7 business days.
Give it time to adjust. Emma mattresses are made of different layers of foam that provide the best support for your body, but it may take a few weeks for your body to adjust to a new mattress. After some time, if you still don't feel comfortable or if you can't sleep well, there are other things you can try before returning your mattress.
Use the right bedding. A good mattress protector can help to extend the life of your mattress and keep it clean. A supportive mattress topper can also improve the comfort of your mattress.
Adjust your sleeping position. If you are not comfortable sleeping on your back or side, try sleeping on your stomach.
Talk to Emma's customer service team. If you are still not happy with your mattress after 100 nights, Emma's customer service team can help you find a solution.
In addition to the 100 nights sleep trial, Emma also offers a 10-year warranty on all of their mattresses. This warranty covers defects in materials and quality of construction.
There are several reasons why you might not be happy with your Emma mattress : maybe the mattress is too soft or too firm for you, or maybe the mattress is not supportive enough. It can also happen that you don't like the feel of the mattress. Foam memory might not be for you.
If you've left your body some time to adapt to the new mattress and tried to adjust its firmness by adding or removing the top layer of the mattress, you can then contact Emma's customer service team to find a solution or return your foam mattress. You hate to contact them before the 100-night sleep trial ends to benefit from the refund.